Delivery Options
Where Do You Deliver?
How Quickly Will I Receive My Items?
Will I Have To Pay Customs Duties?
What If My Delivery Is Late, Damaged Or There Is An Error?
We offer a number of delivery options, which are presented when you checkout, together with details of the expected delivery timescale, which will also be confirmed in our email to you confirming dispatch of your order.
If we change our Delivery Options, we will post those changes on this page.
If you have any queries relating to our Delivery Options, please take a look at our FAQs and if this does not answer your query, please Contact Us
Where Do You Deliver?
We deliver to over 100 countries worldwide. We can deliver to your home or work address to make things convenient for you. We always recommend you nominate a delivery address where somebody will be in attendance that you trust to receive your items and if necessary sign for your parcel if you are not available. You will be asked during checkout to specify a delivery address, you can also set up multiple addresses for future use by logging into your account and using the Address Book feature.
How Quickly Will I Receive My Items?
We will always do our best to dispatch orders within one working day of receipt of order, except for items requiring advance orders as indicated on our Websites. During busy periods this time frame can increase and we will endeavour to dispatch orders as soon as possible. Orders will be delivered using Australia Post or via courier. Delivery is normally expected next working day (via courier), or within 3 - 5 days (via Australia Post) of our email confirming dispatch of your order, if not sooner.
International orders will be dispatched via Australian Post International Express service. Delivery is typically within 5 to 14 days of our email confirming dispatch of your order.
Tracked and Priority Delivery Options
We offer courier service options to some destinations for an additional charge. Where appropriate these will be presented when you checkout. These provide a faster guaranteed delivery service (Monday-Friday deliveries only) and parcel tracking online. Please note that for these services a signature is required on delivery.
Estimated Delivery Times
Destination Delivery Option Estimated Delivery
Vic metro Aus Post Standard 1 day
Vic Country Aus Post Standard 2-3 days
Tasmania
South Aust Metro
NSW Metro
QLD Metro
Destination Delivery Option Estimated Delivery
NSW Country Aus Post Standard 3-5 days
QLD Country,
N.T.
W.A
Destination Delivery Option Estimated Delivery
Vic metro Courier 1 day
Vic Country Aus Post Express 1-2 days
Tasmania
South Aust Metro
NSW Metro
NSW Country
QLD Metro
QLD Country
NSW Country Aus Post Express 2-3 days
QLD Country,
N.T.
W.A
Check Australia post website for more specific delivery estimates based on your post code. Or on your elected couriers website for transit times.
Will I Have To Pay Customs Duties?
If your delivery address is outside of the Australia you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.
What If My Delivery Is Late, Damaged Or There Is An Error?
Late Deliveries
If a delivery you are expecting does not arrive within the timeframe indicated please contact us. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock. Delivery timescales quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused.
Australia Post
For Australian post standard mail, please allow up to 5 working days before reporting undelivered items.
International Late Deliveries
Although it is rare for orders to take longer than the times stated above, please allow up to 28 working days from the date of dispatch for delivery outside Australia.
We take great care to ensure that the dispatch of your order is complete and we send you the correct items. However, occasionally, there may be mistakes, and you should contact us within 7 days of delivery if you discover any errors in your order. We shall not be liable to you for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical.
Your rights to cancel an order in the event of delivery problems are set out in our Returns and Exchanges Policy.
